Plans and billing

Your team's plan sets what's included each month and what usage past the allowance costs. Admins and the owner manage it under Settings → Team → Billing. Members see the Billing page but not the plan or usage: it says only owners and admins can manage billing. Billing exists only on Voidhash Cloud: self-hosted deployments have no meters or invoices. For plans and prices, see voidhash.com/pricing.

Your plan

The Billing page shows your plan, its status and the current period's dates (UTC).

Paid self-serve plans are billed monthly through Stripe: the base price at the start of each period, usage at its end. Contract plans are invoiced by contract; contact your account team to change one.

• Subscribe on a plan under Plans to start one through Stripe Checkout.
• Switch to this plan takes effect immediately. The new plan's prices and allowances apply to the whole period's usage, including usage before the switch.
• Manage billing opens the Stripe billing portal, where you update your payment method.
• Cancel subscription keeps your plan until the period ends, then returns the team to the free plan. Usage up to then is invoiced as usual. Resume subscription undoes it before then.

Your plan, what you've used, and the plans you can switch to

Usage

Usage shows this period's meters. Allowances reset at the start of each period.

Each meter is unlimited, has an allowance with usage past it charged pro rata (for the exact amount over), or has a hard limit. Past a hard limit, that usage pauses until the next period: new events or page views aren't stored, or bots can't start new responses. Past a hard tracked-revenue limit, all three pause; revenue itself is still tracked.

Owners and admins get a Billing notice at 80% and 100% of each allowance, limit and the spend cap.

Spend cap

A spend cap is the most you're charged in a billing period. Under Spend cap, enter an amount in US dollars and click Save; Remove clears it. The cap must be at least your plan's base price. A cap equal to the base price allows no usage charges, so usage pauses at your allowances. Spend caps are available on paid plans with usage pricing.

When this period's charges reach the cap, usage pauses until the next period:

• new analytics events and page views aren't stored;
• bots can't start new responses.

Raising the cap or upgrading lifts a pause within about a minute. A little usage can go past a limit before it takes effect.

If something's off

• Status is Past due: the last payment failed. Click Manage billing and update your payment method.
• Events or bots stopped: a hard limit or the spend cap was reached. Raise the cap or upgrade; usage resumes within about a minute. Purchases never stop.
• Billing says only owners and admins can manage billing: you're a member. Ask an admin or the owner.
• No Billing page: billing exists only on Voidhash Cloud, not in self-hosted Studio.
• A question about an invoice: email support@voidhash.com.

Next steps

• Notices
• Members and roles
• Bots